haircut nightmare!!

sorry i havent updated in super long.... but i have an awesome story. ok so the other day i went to get my hair trimmed and the lady that washed my hair was like trying to scratch my head off!!!! she scratched the same spot for 10 sec .. which is REALLY LONG ahhhhhh i wanted to cry. :( but ive noticed that all salons do that its just that this woman was way worse!